Shipping & Returns

New Zealand

Packaging is based on the size of the package  standard tracked shipping (2-3 working days) on orders under $160.

Small Packaging - $5.99
Medium Packaging - $7.99
Large Packaging - $10.99

FREE SHIPPING on all NZ orders over $160.

Please allow extra days for delivery to rural addresses. 

Please note we do not ship to PO Boxes so please provide a physical address during checkout.

Tauranga 

Based in Gate Pa, Tauranga. If you are local and would like to pick up your order at an organised time please use the code 'PICKUP' and send me a message to arrange a suitable time for you to pick up your order at awhicompany@gmail.com

Australia

FREE SHIPPING on all AUS orders over $180.

$30 NZD flat rate for NZ Post tracked and trace Shipping (2-10 working days)

Any customs or duty charges are at the buyer's expense.

Rest of the world

$30 NZD flat rate for Standard Tracked Shipping (3-15 working days).

Orders shipped via NZ Post International Services.

Any customs or duty charges are at the buyer's expense.

 

RETURNS

You can return an item purchased for exchange within 14 days of receiving your item.

To be eligible for a return, your item must be unused and in the same condition that you received it (the item must be in brand new condition, unwashed and unworn). It must also be in the original packaging. Our pēpi are precious so please respect the conditions requested.

To return your product, please contact us with your details, order number and reason for return.

Customer will be responsible for shipping charges. We recommend sending the item via tracked courier to ensure that your parcel does not go missing. Awhi Company is not liable for any missing returns and we can only process your return once the item has been received back to us.

Depending on where you live, the time it may take for your exchanged product to reach us may vary. We will do our best to get the exchanged product back out to you ASAP.

 

FAULTS

In the rare occurrence that you receive a damaged or faulty item please provide us with the details and order number within 21 days of receiving your order. Arohamai for the inconvenience and we will do our best to ensure this is sorted for you quickly.

We will offer a refund or replacement (if we have a replacement in stock) once we have received the returned item.

Our team will work with you on options to resolve the issue.

 

INCORRECT SHIPPING ADDRESS

If you have provided an incorrect shipping address at checkout, please let us know as soon as possible by emailing us at awhicompany@gmail.com

We can easily change the address for you only if your package hasn't been dispatched to our couriers. This means if you've already received your tracking number before you've advised us of the error, we won't be able to make any changes. If this happens, please contact your local courier depot and request an address change.

Please note that we are unable to recover your items, send replacements, or provide refunds if it has been delivered to the incorrect address (provided by the customer).